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If you require more information, please feel free to can contact us.

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By email:

Please don’t include any sensitive account information in your email. We are unable to
make any changes to your account or enter into correspondence via Email. If you wish
to discuss the operation of your account, change your personal details or have an urgent
query, please call us on 0871 811 1884. Calls cost 10p per minute from a BT landline but could
be more from other networks and mobiles.

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*1st Stop is only open to persons aged 18 and over. Conditions apply. Your 1st Stop Prepaid MasterCard® Card is issued by Newcastle Building Society pursuant to licence from MasterCard International Incorporated. Newcastle Building Society is authorised and regulated by the Financial Services Authority (www.fsa.gov.uk/register) and is entered in the Financial Services Authority Register under Registered number 156058. Newcastle Building Society subscribes to the Banking Code, copies of the Code are available upon request. 1st Stop, PO Box 3634, Chester CH1 9NL.

1st Stop Registered Office: Whitehills Business Park, Blackpool, FY4 5LW. Company Registration Number: 5153793. Registered in England and Wales.